Terms of Service

Effective Date: July 19, 2026

Welcome to Guau Care LLC (“Guau Care,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our mobile pet grooming services and website. By booking an appointment or using our website, you agree to these Terms. If you do not agree, please do not use our services.

Our Services

Guau Care provides mobile pet grooming services, including bathing, brushing, nail trimming, ear cleaning, and related add-on services, performed on board our fully equipped grooming van at the location you provide.

Booking and Scheduling

When you book an appointment with us:

  • We will confirm your appointment date, time, and an estimated arrival window by phone or WhatsApp.
  • Arrival times are estimates and may shift due to traffic, weather, or the needs of prior appointments.
  • We will do our best to notify you promptly of any delays.

Pricing and Payment

Prices are based on your pet’s size, breed, coat condition, and the services selected. A final price will be confirmed before your appointment; additional charges may apply for excessive matting, flea or tick treatment, or behavior that requires extra time or handling. Payment is due at the time of service unless otherwise agreed.

Cancellations and Rescheduling

We understand plans change. Please note:

  • We ask that you notify us as early as possible if you need to cancel or reschedule.
  • Repeated last-minute cancellations or no-shows may result in a cancellation fee or a request for prepayment on future bookings.
  • We reserve the right to reschedule appointments due to weather, vehicle issues, or emergencies, and will notify you as soon as possible.

Pet Health and Safety

To keep every pet safe and comfortable, you agree to:

  • Disclose any medical conditions, allergies, recent injuries, or behavioral concerns before your appointment.
  • Ensure your pet is up to date on required vaccinations.
  • Understand that pets with severe matting, parasites, or aggressive behavior may require additional time, additional cost, or in some cases a refusal of service for the safety of your pet and our groomers.
  • Accept that mild stress, minor nicks, or skin irritation can occasionally occur during grooming, particularly with anxious, elderly, or matted pets, despite our best care.

Client Responsibilities

To help your appointment go smoothly, please:

  • Be home or available by phone during your scheduled appointment window.
  • Provide safe, legal parking access for our grooming van near your home.
  • Secure other pets or people who might interfere with the grooming process.
  • Greet and collect your pet at the start and end of the appointment.

Limitation of Liability

While we take every precaution to groom your pet safely, Guau Care is not liable for pre-existing health conditions, injuries resulting from a pet’s aggressive or unpredictable behavior, or complications arising from undisclosed medical issues. Our liability, to the extent permitted by law, is limited to the cost of the service provided.

Photos and Media

We may take before-and-after photos of pets we groom to share on our website or social media. If you prefer we do not use your pet’s photo, just let us know and we will respect your request.

Service Area

We currently serve Hialeah and surrounding Miami-Dade communities. Coverage is confirmed at the time of booking and may change as we expand.

Changes to These Terms

We may update these Terms from time to time. Any changes will be posted on this page with a revised effective date. Continued use of our services after changes are posted means you accept the updated Terms. These Terms are governed by the laws of the State of Florida, USA.

Contact Us

Questions about these Terms? Reach out:

Guau Care LLC
Phone / WhatsApp: (786) 935-2278
Email: REPLACE_WITH_CONTACT_EMAIL
Hialeah, FL